Processing Time: Please allow 2-3 days to prepare & ship your order.
*Transit Times: Effective from August, 2023
US Standard Shipping: 3-5 business days.
UK Express Shipping: 1-3 business days.
UK Standard Shipping: 3-5 business days.
EU Standard Shipping: 3-7 business days.
International: 3-7 business days depending on location.
Total delivery time = processing + transit time + any courier delays.
*Total delivery time excludes weekends and bank holidays.
*The transit times quoted are what is promised by our couriers, please bear in mind these may be subject to delays on their end for a variety of reasons which will be out of our control.
Unsatisfied with Your Purchase? Here's What You Need to Know
At Beard Surgeon, we value your satisfaction with our products. If you find yourself unsatisfied with your purchase, we want to provide you with a clear understanding of our return policy:
In accordance with EU law, you have the right to return any product within 14 days from the date of purchase.
For a full refund, the returned product must be in its original condition, which means it must be in a resalable state.
Please note that opened products cannot be returned due to hygiene reasons. We are unable to make exceptions in this regard.
It's important to be aware that any original shipping costs are non-refundable. Additionally, Beard Surgeon does not cover handling charges or return shipping costs.
To initiate a return, please use our AFTERCARE system to submit your returns claim.
This document was last updated on October 27, 2023.